Privacy Policy
Effective Date: November 6, 2025
Arabian Skys (Havelow FZ-LLC) (referred to as “we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that information.
1. Information We Collect
We collect personal information that is necessary to process your bookings, ensure your safety, and manage our business operations.
| Category of Data | Specific Data Collected | Purpose of Collection |
|---|---|---|
| Identity & Contact Data | Name, Email Address, Phone Number, Nationality. | Booking confirmation, essential communication, and identifying guests for the safari. |
| Booking & Transaction Data | Safari Date/Time, Number of Guests, Booking Reference, Purchase History. | Processing your reservation and providing the requested service. |
| Payment Data | Credit/Debit Card details (processed by secure third-party gateways). | Processing payments for your booking. Note: We do not store full payment card details on our servers. |
| Health & Safety Data | Relevant medical conditions, dietary restrictions, or special needs. | Ensuring your safety and comfort during the safari. |
| Technical Data | IP address, browser type, operating system, and website usage data (via cookies). | Website functionality, analytics, and security. |
2. How We Use Your Information
We use the collected information exclusively for the following purposes:
- To Fulfill Your Booking: To confirm your safari reservation, process your payment, and provide you with all necessary tour details.
- Safety and Operations: To allow our guides and staff to be aware of any health concerns or special requirements essential for your participation in the activities.
- Customer Service: To respond to your inquiries, questions, and requests.
- Marketing (Only with Consent): To send you updates, promotions, and special offers related to Arabian Skys (Havelow FZ-LLC), only if you have explicitly opted in to receive them.
- Legal Compliance: To comply with applicable laws, regulations, and mandatory government requirements (e.g., guest registration).
3. Sharing Your Personal Information (Third Parties)
We only share your data when it is necessary for your service or required by law:
- Payment Processors: We use secure, external payment gateways to handle transactions.
- Operational Partners: We may share essential identity and safety information (like name and dietary needs) with our contracted safari guides, drivers, and camp operators.
- Legal Authorities: We will disclose your information when required by law.
4. Data Security
We have implemented appropriate physical, electronic, and managerial security procedures to prevent unauthorized access. However, no internet transmission or electronic storage is ever 100% secure.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we will keep booking records for a period of [Insert Time Frame, e.g., 3 years] after your service date.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete data we hold about you.
- Deletion: Request that we delete your personal data (subject to legal obligations).
- Opt-Out: Withdraw consent from receiving marketing communications at any time.
7. Cookies and Tracking Technologies
Our website uses “cookies” (small data files) to improve your user experience, analyze site usage, and run our marketing campaigns. You can set your browser to refuse all or some browser cookies, but some website features may not function properly.
8. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. We will post any new version on our website and update the “Effective Date” at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our Privacy Officer:
- Email: info@arabianskys.com
- Phone/WhatsApp: +971 50 880 44 58